Deep Connection

Privacy Policy

 

PRIVACY POLICY

Deep Connection Innovation Private Limited (“Deep Connection”) values your privacy. This Privacy Policy applies to the Deep Connection Website, Deep Connection Mobile Application, Any Digital mode of communication (the “Service”), and Deep Connection content, such as text, graphics, videos, images, information, and other material (“Content”). It describes how we use, secure, collect and share information of our users as well as individuals.

By mere use of Deep Connection App or Website, you expressly consent to the Company’s use and disclosure of your Personal Information (as defined below), and third-party information in accordance with this Policy. If you do not agree with the terms of this Policy, please do not use the Website or App.

1. What Information We Collect

We solely gather information provided during registration and usage of the Application or website. To create a Deep Connection account, you may use an email or phone number along with a password, or opt for OTP login for phone number verification. Alternatively, you may utilize third-party services for authentication, wherein we may access additional information as agreed upon, such as username, name, email address, date of birth, and gender. This data is collected for the purposes outlined in this Privacy Policy. To tailor the program for your child, we request information including your name, relationship, child’s name, gender, and date of birth. If the child is premature, the expected date of birth is required for program adjustments. Additionally, we provide the option to upload a photo of your child.

Billing address, credit/debit card/net banking details, or other payment information aligned with third-party payment services are also required. This information is solely utilized for order processing, billing, and delivery purposes. For your convenience, we or an authorized payment gateway may retain billing information and payment preferences for future transactions on the Website.

During your use of the Service, we may collect and store information regarding the mobile or other devices utilized to access our Service, as well as details on usage patterns. This includes but is not limited to IP address, operating system, unique device identifier, mobile network information, and the content/pages viewed, along with timestamp data.

Certain information may also be stored in server logs, including details of Service usage, technical information, device event data, and referral URLs, among others.

Non-Personal Information or Usage Information may be gathered based on browsing activity and access to the Website, such as browser type, Internet Protocol (IP) address, operating system, and previous search results, which may or may not be publicly accessible.

Information collected from a particular browser or device may be associated with another computer or device linked to the original browser or device.

While use of the Website is possible without providing personal information, access to certain services may be restricted in such cases.

2. How Do We Use The Information

We use the information we collect to operate and provide you with the Deep Connection Application Service and Content. This includes, but is not limited to:

i. Authenticating your account access and processing payments;

ii. Personalizing your Deep Connection Application experience and customizing content for your child’s program

iii. Allowing you to monitor your child’s progress in Deep Connection App

iv. Customizing and delivering information that may be of interest to you

v. Providing customer service and confirmations about your account

vi. Protecting our intellectual property or other rights; and

vii. Managing and improving our business, Service, and Content.

viii. Fulfil your requests for the products and services offered i.e., to process and deliver your orders placed on the Website or app (including to manage payments, fees and charges and collect and recovery money owed to the Company)

ix. Respond to your inquiries about its offerings and the transactions carried out on the Website

x. Provide you with information about products and services available on the Website and offer you other products and services that the Company believes may be of interest to you.

xi. Improve the services and content on the website/app and your experience of navigating through the website/app and carrying out transactions on the Website/app

xii. You can opt-out of receiving most notifications and emails by selecting the “unsubscribe” link on our emails or from the phone settings, but we reserve the right to email you (i) to confirm transactions, (ii) to address account issues, such as when you make a purchase, or you request a reset password or (iii) as required by law.

xiii. We also reserve the right to use or share non-personal information (e.g., un-identified or aggregate data) for any purpose.

xiv. The website may contain links and interactive functionality interacting with the websites of third parties. The Company is not responsible for and has no liability for the functionality, actions, inactions, privacy settings, privacy policies, terms, or content of any such websites. Before enabling any sharing functions to communicate with any such websites or otherwise visiting any such websites, the Company strongly recommends that you review and understand the terms and conditions, privacy policies, settings, and information-sharing functions of each such third-party websites.

3. Sharing of Information With Third Parties

We do not sell, share or trade your information with any unrelated third parties without your consent. Your information will not be visible to other users of the Service.

We may share your personal information in various ways, including, without limitation:

Service providers and agents. We may share your information with certain third parties selected by us to help support our operations. These include, for example, services that help us process payments, analyze Application events, send SMS, notifications, or emails, and track customer service or chat requests. In addition, we may share limited personal information to third parties that help us market or advertise Deep Connection Application.

Corporate affiliates. We may share your information with our corporate affiliates, such as entities under common ownership or control.

Compliance with law and law enforcement requests, and protection of our rights. We may disclose your information when we have a good faith belief it is reasonably necessary to (i) meet any applicable law, regulation, legal process, court order, governmental request or other legal mechanisms, (ii) enforce applicable Terms of Service, including investigation of potential violations, (iii) detect, prevent, or otherwise address fraud, security or technical issues, (iv) protect against harm to the rights, property, safety of Deep Connection App, our users, or the public.

Consent. 

We may disclose your information when we believe we have your consent to do so, such as when you contact customer service and ask us about your account.

4. Use of cookies

We and our partners utilize diverse technologies to gather and retain information during your use of our Service or Content, which may involve sending one or more cookies or anonymous identifiers to your device. Cookies are small text files stored on your computer or mobile device browser when you visit a website or utilize an application. Cookies may be employed by the Company to monitor Website usage, facilitating features to enhance your experience upon returning to the Website. This may include remembering login credentials, cart details, and other pertinent information, as well as delivering tailored content based on your preferences, usage patterns, and location.

We, our business partners and advertisers may use cookies (or clear gifs, web beacons or similar devices, including devices that function in the mobile environment) to collect information from users for purposes such as tracking Service visits and to measure visitor patterns.

This information is not personally identifiable and is used only to improve the Service or Content and enhance your experience. Cookies are not used to retrieve information from your computer or device or to retrieve other information from your computer or device for purposes that are unrelated to the Service or your interaction with the Service. We reserve the right to disclose or utilize any of this information in aggregate form, for any purpose, in our sole judgment. Third-party advertisers that serve ads on the Service may also use their own cookies.

You have the option to stop or limit the placement of cookies on your device or remove them from your browser by adjusting your web browser settings. However, please be aware that doing so may result in certain features of the Service functioning incorrectly. It’s important to note that cookie-based opt-outs are not effective for mobile applications. Nevertheless, many mobile device users can opt-out of specific mobile tracking activities through their device settings.

5. Accessing, Reviewing, and Deleting Your Information

You may access or delete the information we have collected about you by contacting us at the contact information listed at the bottom of this Privacy Policy.

To Delete your Deep Connection app account, you can simply head to Deep Connection app hamburger menu on top left on home page of the app and select delete account option. If you face any issues, you can either contact chat support from the app or write to our team at contact: admin@deepconnection.life

While we will make reasonable efforts to accommodate your requests, if allowed by applicable laws, we reserve the right to impose certain requirements and restrictions on such requests, such as limiting our production of information to certain formats.

6. Keeping Your Personal Information Secure

We have implemented and maintain commercially reasonable security practices to protect against the unauthorized access, use, modification, destruction, or disclosure of your personal information. However, no method of transmission or storage is completely secure, and we therefore cannot guarantee absolute security.

7. Consent to Processing and Transfer of Information

You fully understand and unambiguously consent to the transfer of your personal information to, and the collection and processing of such personal information in our servers which may be outside your nation.

8. Changes to Privacy Policy

This Privacy Policy may be updated by Deep Connection Application from time to time. If Deep Connection Application makes material changes, we will provide notice to you either by email or (i) by posting the updated Privacy Policy on our Website at least 15 days in advance of the effective date and (ii) posting a notification on our applications that the Privacy Policy has been updated. Please note that unless otherwise provided by applicable law, your continued use of our Service or Content means that you agree with, and consent to be bound by, the updated Privacy Policy

9. Limitation of Liability

The Company shall not be liable to you for any loss of profit, production, anticipated savings, goodwill or business opportunities or any type of direct or indirect, incidental, economic, compensatory, punitive, exemplary or consequential losses arising out of performance or non-performance of its obligations under this Policy.

The Company is not responsible for any actions or inactions of any third parties that receive your Information.

Notwithstanding anything contained in this Policy or elsewhere, the Company shall not be held responsible for any loss, damage or misuse of your Information, if such loss, damage or misuse is attributable to a Force Majeure Event. The term “Force Majeure Event” shall mean any event that is beyond the reasonable control of the Company and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes, lockouts or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, civil disturbances, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, pandemic or national/state lockdown due to any reason and any other similar events not within the control of the Company and which the Company is not able to overcome.

10. Contact Information

We welcome inquiries or comments about our Privacy Policy at contact- admin@deepconnection.life